100% OFFICIAL MERCHANDISE. DIRECT TO PANTHERS FANS.

Frequently Asked Questions

An item I received is faulty; how do I request a refund?

In the event that you have received a faulty product, please contact us directly - panthersshop@panthers.com.au - and we will organise a refund or repair.

What if I don’t like a product – or if it’s too big or too small?

Please refer to 'Returns & Exchanges' at the bottom of this web page.

Where are you based?

Both our Panther Shop and Panthers Online Store operate from within the Penrith Panthers Leagues Club - 123 Mulgoa Road. Penrith, NSW, 2750

My Question is not answered here – how can I reach the Shop?

You are able to make contact with the shop the following ways:

- Call directly on (02) 4720 5566

- Email panthersshop@panthers.com.au

- Head into our Panther Store based inside Penrith Panthers Leagues Club - 123 Mulgoa Road. Penrith, NSW, 2750.

Can I track my order?

You can track your order via the Panther Shop. You will receive a tracking number via email when your order is ready to be dispatched.

If you require any other details your parcel please email panthersshop@panthers.com.au

What are your shipping charges?

Shipping costs are as below:

Australia:

  • Express Post (1 Business day delivery): $20
  • Parcel Post (2-3 Business day delivery): $12

International:

  • International parcels cost $50. Standard postal weight restrictions apply. For more  information regarding international post please email panthersshop@panthers.com.au.

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