Frequently Asked Questions
An item I received is faulty; how do I request a refund?
In the event that you have received a faulty product, please contact us directly - firstname.lastname@example.org - and we will organise a refund or repair.
What if I don’t like a product – or if it’s too big or too small?
Please refer to 'Returns & Exchanges' at the bottom of this web page.
Where are you based?
Both our Panther Shop and Panthers Online Store operate from within the Penrith Panthers Leagues Club - 123 Mulgoa Road. Penrith, NSW, 2750
My Question is not answered here – how can I reach the Shop?
You are able to make contact with the shop the following ways:
- Call directly on (02) 4720 5566
- Email email@example.com
- Head into our Panther Store based inside Penrith Panthers Leagues Club - 123 Mulgoa Road. Penrith, NSW, 2750.
Can I track my order?
You can track your order via the Panther Shop. You will receive a tracking number via email when your order is ready to be dispatched.
If you require any other details your parcel please email firstname.lastname@example.org
What are your shipping charges?
Shipping costs are as below:
- Express Post (1 Business day delivery): $20
- Parcel Post (2-3 Business day delivery): $12
- International parcels cost $50. Standard postal weight restrictions apply. For more information regarding international post please email email@example.com.